Seats, and what actually costs money

Seats work differently depending on which side of the product you are on. That is deliberate rather than an inconsistency.

The buyers side: a firm price with a seat cap

You pay a tier price for the firm. The tier carries a cap on total seats of every kind.

The cap exists because the price does not move with seats, so something has to bound it. Above the largest published tier it is a conversation rather than a self-serve band, and the number is not hidden: it is on the pricing page.

The sales side: a price per productive seat

You pay per person who lists and sells, with no cap, and an office minimum.

Administrative, associate and reception seats are free. Not discounted, not counted toward a minimum, free. The metric is people who generate revenue, and charging for the person who books the appointments would be charging for overhead the metric already excludes.

Why the two are not the same number

They are priced on different axes on purpose. Comparing the per-seat figure on one side with the per-seat figure implied by the other and concluding one is discounted is the wrong reading: the inclusion sets differ and the metric differs.

What proves it worked

Add an administrative seat on the per-seat side. Your next invoice is unchanged.

Then compare the seat count on your account with the seat lines on your invoice. Same number, same categories.

The office minimum

A minimum per office, so a two-person office is priced as an office rather than as two seats. Multi-office relief applies past a published threshold. Both figures are published rather than negotiated per deal.

Changing seats mid-month

Seats added mid-cycle are prorated. Seats removed take effect at the next cycle, so removing somebody on the last day of the month does not produce a credit for that month.